Terms of Service
Last Updated: June 19, 2026
These Terms of Service ("Terms") govern your use of Carlson Fence & Construction LLC's website, services, communications, estimates, and project-related work. By accessing carlsonoutdoorliving.com, requesting an estimate, approving a proposal, signing a contract, or engaging our services, you agree to these Terms.
These Terms are intended for general business use and should be reviewed by legal counsel before publication or use with customers.
1. Company Information
Carlson Fence & Construction LLC is a Texas-based fencing, outdoor living, and construction-related services company. For privacy questions, you may contact us at:
• Email: [email protected]
• Phone: +1 (214) 704-1739
• Mailing Address: 1520 Aberdeen Drive, Lucas, TX 75002
• Website: carlsonoutdoorliving.com
2. Services Offered
Carlson Fence & Construction LLC may provide the following services, subject to availability, project scope, site conditions, and written agreement:
• Wood fencing
• Board-on-board fencing
• Shadow box fencing
• Horizontal plank fencing
• Wrought iron fencing
• Pipe fencing
• Pergolas
• Patio covers
• Arbors
• Decks
• Outdoor living structures
• Metal fabrication
Specific services, materials, finishes, timelines, pricing, and responsibilities will be described in the applicable estimate, proposal, invoice, or signed project agreement.
3. Estimates, Proposals, and Project Scope
• Estimates and proposals are based on the information available at the time they are prepared.
• Pricing may change if project conditions, material costs, measurements, design requirements, site conditions, or customer requests change.
• Only written and approved project documents define the final scope of work.
• Verbal discussions, preliminary concepts, or general website descriptions do not modify a written agreement unless confirmed in writing by us.
4. Client Responsibilities
• Provide accurate contact information, project information, property access, and site details.
• Ensure that pets, vehicles, personal items, and obstacles are secured or removed from the work area.
• Identify known underground utilities, irrigation lines, private lines, septic systems, drainage systems, property restrictions, HOA requirements, easements, and other site conditions.
• Obtain HOA approvals, neighbor approvals, surveys, or permits when the applicable agreement states that the client is responsible.
• Make payments according to the agreed payment schedule.
• Promptly review and approve materials, selections, change orders, and project communications when requested.
5. Property Lines, Utilities, Permits, and Site Conditions
Unless expressly stated otherwise in a written agreement, the client is responsible for confirming property lines, easements, restrictions, and required approvals before work begins. We may rely on information provided by the client, surveyors, engineers, utility marking services, municipalities, HOAs, or other third parties.
We are not responsible for damage to unmarked, incorrectly marked, privately installed, or undisclosed underground utilities, irrigation lines, low-voltage wires, drainage systems, or other hidden conditions unless required by applicable law or expressly agreed in writing.
6. Pricing, Deposits, and Payment Terms
• Deposits or progress payments may be required before materials are ordered or work begins.
• Payments are due according to the schedule stated in the estimate, invoice, contract, or project agreement.
• Late payments may result in project delays, suspension of work, additional fees, collection costs, or other remedies permitted by law and the applicable agreement.
• The client is responsible for payment for all approved work, materials, change orders, and completed services.
7. Change Orders
Changes to the scope of work, materials, dimensions, layout, finishes, timing, or project requirements may require a written change order. Change orders may affect pricing, scheduling, material availability, and completion timelines. Work outside the original scope may not begin until the change is approved, unless otherwise agreed in writing.
8. Scheduling, Weather, and Material Availability
Project schedules are estimates and may be affected by weather, site readiness, material availability, supplier delays, engineering requirements, permitting, inspections, change orders, labor availability, or other conditions outside our control. We will make reasonable efforts to communicate schedule changes and complete work in a timely and professional manner.
9. Cancellations and Rescheduling
• Clients should provide as much advance notice as possible for cancellations or rescheduling requests.
• Deposits, custom material orders, design work, administrative costs, restocking fees, and completed work may be non-refundable depending on the project and applicable agreement.
• If a project is delayed because the site is inaccessible, unsafe, or not ready, additional charges may apply.
10. Workmanship Warranty
Carlson Fence & Construction LLC provides a standard one-year workmanship warranty on work performed by us, unless a different warranty is stated in a written project agreement. This workmanship warranty covers defects in workmanship under normal use and conditions and is limited to repair or correction as determined by us.
For projects, components, or designs requiring engineering, the warranty for engineered design, calculations, specifications, structural requirements, or engineering-related matters falls on the responsible engineer or engineering provider, not Carlson Fence & Construction LLC, unless otherwise required by law or expressly agreed in writing.
Manufacturer warranties for materials or products, if any, are provided by the manufacturer and may be passed through to the client where applicable. This warranty does not cover normal wear and tear, movement of soil or structures, weather events, misuse, lack of maintenance, third-party damage, acts of God, owner modifications, hidden site conditions, or materials selected or supplied by the client.
11. Liability and Insurance
We aim to perform services in a professional and workmanlike manner and maintain insurance appropriate for our operations. To the fullest extent permitted by law, our liability for defective work is limited to repair, replacement, or correction of the affected work as determined by us. We are not liable for indirect, incidental, special, consequential, or punitive damages unless prohibited by applicable law.
12. SMS Terms of Service
13. Website Content and Intellectual Property
All website content, including text, images, graphics, logos, service descriptions, and other materials, is owned by or licensed to Carlson Fence & Construction LLC unless otherwise stated. Unauthorized use, copying, distribution, or modification of website content is prohibited.
By opting in to receive SMS or text messages from Carlson Fence & Construction LLC, you agree to receive text messages related to estimate reminders, appointment confirmations, project updates, customer service communications, promotional offers, seasonal specials, and marketing campaigns.
1. You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send you one final confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt in again.
2. To rejoin the SMS program after opting out, simply opt in again through one of our available signup methods, and we will resume sending SMS messages to you.
3. If you experience issues with the messaging program, reply HELP for assistance or contact us at [email protected] or (214) 704-1739.
4. Mobile carriers are not liable for delayed or undelivered messages.
5. Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies depending on your requests, project status, and promotional activity. Contact your wireless provider for details about your text or data plan.
6. For information about how we collect, use, and protect your personal information, please review our Privacy Policy at carlsonoutdoorliving.com.
7. Our SMS messaging program is operated in compliance with applicable industry standards and regulations, including the Telephone Consumer Protection Act (TCPA) and other applicable messaging requirements.
8. By opting in, you represent that you are the authorized user of the mobile phone number provided and consent to receive text messages from Carlson Fence & Construction LLC in accordance with these Terms.
14. No Guarantee of Results or Identical Appearance
Photos, examples, renderings, and descriptions on our website or marketing materials are provided for general informational and illustrative purposes. Actual project results may vary based on materials, site conditions, measurements, selections, design changes, weathering, manufacturer variations, and other factors.
15. Termination
Either party may terminate a project agreement as allowed by the applicable written agreement or applicable law. Upon termination, the client remains responsible for payment for completed work, approved change orders, ordered materials, non-refundable costs, and other amounts due under the applicable agreement.
16. Dispute Resolution and Governing Law
These Terms and any related disputes are governed by the laws of the State of Texas, without regard to conflict-of-law rules. The parties agree to first attempt to resolve disputes in good faith. If informal resolution is unsuccessful, disputes may be handled through mediation, arbitration, or legal proceedings as permitted by the applicable agreement and Texas law.
17. Amendments
We may update these Terms from time to time. Updates will be posted on carlsonoutdoorliving.com with an updated "Last Updated" date. Continued use of our website or services after updates are posted means you accept the revised Terms.
18. Contact Information
For questions or concerns about these Terms of Service, please contact us:
• Email: [email protected]
• Phone: +1 (214) 704-1739
• Mailing Address: 1520 Aberdeen Drive, Lucas, TX 75002
• Website: carlsonoutdoorliving.com
Thank you for choosing Carlson Fence & Construction LLC. We look forward to serving you.